FAQs

Shipping/Packaging

Please send us an email at info@shipmyrolls.com or call our shipping hotline at 330-726-0011 (Monday – Friday 8 am-3 pm EST).

Please send us an email at info@shipmyrolls.com or call our shipping hotline at 330-726-0011 (Monday – Friday 8 am-3 pm EST).

Please check that your email address was entered correctly, and that the confirmation was not sent to spam/junk folder. If you have not received the confirmation email, please send us an email at info@shipmyrolls.com or call our shipping hotline at 330-726-0011 (Monday – Friday 8 am-3 pm EST).

No, the rolls are a shelf-stable product and do not need refrigeration during shipping. We highly recommend refrigerating or freezing the rolls when received to maintain freshness.

The fundraising program is a separate program and cannot be done through the Ship My Rolls website.

Product Information

Our rolls are approximately seven inches long and weigh about six ounces each.

Heating instructions are included on your package and can also be found our website. Reheating instructions.

For best results we recommend enjoying your rolls within seven days.

For best results we recommend enjoying your rolls within one month.

Ordering Information

If you need to change your order please email us at info@shipmyrolls.com or call our shipping hotline at 330-726-0011 (Monday – Friday 8 am-3 pm EST). Unfortunately, we are unable to accommodate any changes after your order has shipped.

Yes! An optional gift message can be included on the packing slip when they receive the rolls. No pricing information will be visible to your gift recipient.